What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is over quota?!?!??!

    Asked by tpettyrox on March 15, 2011 at 01:56 PM

    Would someone please explain this email I just got.  I'm nowhere near my upload space quota because I don't have any forms using uploads.  If my forms are shut off tomorrow at noon I might kill someone, because tomorrow is the last day I'm collecting registrations, and it's poised to be huge.


    Dear tpettyrox, 

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Premium accounts are limited to -2,146,435,072.00 B of upload space. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm, 

    JotForm Team

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    Answered by tpettyrox on March 15, 2011 at 08:27 PM

    Seriously!  No response yet?  I just got this email AGAIN!  I've seen countless other questions on this same issue in the forum.  Where's the blog or twitter post telling us it'll all be okay?

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    Answered by HIPconference on March 15, 2011 at 08:42 PM

    I got the exact same message, and also have registrations on the line. I responded to the email right away, but have yet to hear a response.

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    JotForm Support

    Answered by liyam on March 15, 2011 at 09:24 PM


    I have submitted a ticket in regarding to this matter.

    I also have

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    JotForm Founder

    Answered by aytekin on March 16, 2011 at 12:42 PM

    We are sorry. That email was sent incorrectly. Your account is fine and will not be downgraded.