account auto suspended

  • Hemal
    Asked on February 27, 2019 at 5:28 PM

    Dear Sir,


    I am not able to Login my account.

    Username: hemal.chhatrala@gmail.com

    Error: While clicking Sign in, it said account auto suspended

    Please help.

  • ktyaguirre
    Replied on February 27, 2019 at 8:59 PM

    We have reviewed your form and found it was collecting banking information for international transfers. This information is considered sensitive and it is only allowed if you add the mandatory widgets for collection:


    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.


    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.


    We have removed the fields for compliance. If you still need to collect this information, you have to add the above mentioned ones.

    Your account is active and your forms available.

    Thank you