What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did I get an email to upgrade to "professional" when I'm already in that tier?

    Asked by wildsafe on March 15, 2011 at 02:04 PM

    There's no place that I can find to check my account balance, etc. Please help!!



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    JotForm Support

    Answered by liyam on March 17, 2011 at 11:35 AM


    I have checked your account.

    It does not seem to have any problem so you need not to worry for anything.  Although I noticed that you are using a Premium subscription, not Professional.

    Anyway, please disregard the email notice and we apologize for any inconvenience it may have caused.

    If you need to ask about anything else, just submit a post inquiry.