What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot see my form

    Asked by pablosesmero on February 05, 2013 at 06:10 AM

    Hi,

    I've created several times a from cloned from other one, but I am not able to use it:

     

    http://form.jotformeu.com/form/30352291421342

     

    Thanks a lot in advance,

    Regards,

    Pablo

  • Profile Image
    JotForm Support

    Answered by Welvin on February 05, 2013 at 08:09 AM

    Hi Pablo,

    Your form works great on my end. But I just cleared your forms cache, please kindly check the form again. If it still not working, please try changing the form URL from http://form to http://www so your form link should be like this:

    http://www.jotformeu.com/form/30352291421342

    If http://www works for you, then use it for the other forms you have.

    Please update us for results.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on February 05, 2013 at 08:13 AM

    Also, just my suggestion with regards to the image currently on the form. Please kindly adjust the size to the smaller one before uploading it again to the form so form caching is fast. Images are sometimes the reason of the slowness of the some pages.

     

    Thanks

  • Profile Image

    Answered by pablosesmero on February 05, 2013 at 08:14 AM

    yes, it seems it was an outage for minutes... thanks a lot for your prompt response!
    Date: Tue, 5 Feb 2013 08:09:43 -0500
    To: pablosesmero@hotmail.com
    Subject: Re: Cannot see my form
  • Profile Image
    JotForm Support

    Answered by Welvin on February 05, 2013 at 08:15 AM

    You're welcome! Have a great day!