What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is there not a phone number or live chat option to get urgent help??

    Asked by premiersmi on February 05, 2013 at 01:22 PM

    JotForm has completely broken and I cannot save anything ... why is there not a phone number of live chat option to get urgent help and report problems? We pave for this service so it's reasonable to expect a certain level of tech support ...

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    JotForm Support

    Answered by Welvin on February 05, 2013 at 01:47 PM

    Hi,

    We are truly sorry for the issue that you have been experiencing with your form. I just cleared your forms cache, check if that helps. Please also try clearing your browsers cache, press CTRL + F5 if you are using Windows.

    We don't have Phone Support but we have Live Chat Support, but we open chat base on the availability of the Tech Support Online.

    Please kindly update this thread if everything is still not resolved and I will do my best to catch up with you and help you resolved the issue as soon as possible.

    Thanks