Why is there not a phone number or live chat option to get urgent help??

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    premiersmi
    Asked on February 05, 2013 at 01:22 PM

    JotForm has completely broken and I cannot save anything ... why is there not a phone number of live chat option to get urgent help and report problems? We pave for this service so it's reasonable to expect a certain level of tech support ...

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    Welvin
    Answered on February 05, 2013 at 01:47 PM

    Hi,

    We are truly sorry for the issue that you have been experiencing with your form. I just cleared your forms cache, check if that helps. Please also try clearing your browsers cache, press CTRL + F5 if you are using Windows.

    We don't have Phone Support but we have Live Chat Support, but we open chat base on the availability of the Tech Support Online.

    Please kindly update this thread if everything is still not resolved and I will do my best to catch up with you and help you resolved the issue as soon as possible.

    Thanks