Cookies

  • Profile Image
    Keith
    Asked on February 05, 2013 at 02:01 PM

    Hi

     

    I notice that you put cookies on my browser when I access your form from my website.

     

    In order for me to comply with the UK cookie regulations, and put a note about them on my website, can you tell me what they do?

     

    Many thanks

     

    Keith

  • Profile Image
    Welvin
    Answered on February 05, 2013 at 02:57 PM

    Hi Keith,

    Jotform only use cookies to remember your login session or the latest form you have modified. Nothing more. See our Privacy Policy page: http://www.jotform.com/privacy/.

     

    Thanks

  • Profile Image
    Keith
    Answered on February 05, 2013 at 04:50 PM

    Many thanks for your rely, Welvin.

    I really meant from my customer's point of view.

    Does the cookie just store the data the customer enters and then disappears after they send it?

    Cheers

    Keith

  • Profile Image
    Keith
    Answered on February 05, 2013 at 06:31 PM

    Just to add to what I said before:

    The cookies seem to be persistant with expiry dats of 2019.

    That means I'll certainly need to know what they are for in order to make a legal cookie statement.

    Thanks

    Keith

  • Profile Image
    jeanettebmz
    Answered on February 05, 2013 at 07:18 PM

    Hello Keith

    Like Welvin stated, as per our Privacy Policy also states

    "We only use cookies to remember your login session or the latest form you have modified".

    Nothing more, nothing less

    You can use our Privacy page as your legal cookie statement

  • Profile Image
    Keith
    Answered on February 06, 2013 at 06:22 AM

    Thanks Jeanette

    Sorry to labour this point but I'm NOT talking about the login session or latest form.

    I'm talking about the cookie that's put on my customer's computer when they access the 'Contact' page.

    I've just had a friend access the site and she has sent me a screen grab of the cookie.

    You can see it at www.brook.bg

    With an expiry date of December 2019, that's a little persistant.

    What do I tell my customers?

    Thanks

    Keith

     

  • Profile Image
    EduardoMendez
    Answered on February 06, 2013 at 09:04 AM

    Thanks for bringing this to our attention.
    Please stand by for Jeanette's response on this matter.

  • Profile Image
    Keith
    Answered on February 18, 2013 at 05:06 PM

     

    It's been two weeks since the last post and Jeanette response is eagerly awaited.

    Thanks

    Keith

  • Profile Image
    jeanettebmz
    Answered on February 18, 2013 at 07:07 PM

    Hello keith

    I am sorry for not coming back to you earlier

    On regards to the screenshot, the only explanation is what I just pasted to you from our Privacy Policy

    We only use cookies to remember your login session or the latest form you have modified. On that case, it's solely related to  Jotform content , nothing else. So when a form is modified , a cookie is sent to the browser and it's stored on its cache. That's what we call a form's cache

  • Profile Image
    keithbrook
    Answered on February 18, 2013 at 07:16 PM

    Hi Jeanette

    So, there are three scenarios, as I see it, where cookies are used. Tell me if I'm wrong.

    1) Remembering my login session

    2) Keeping track of the latest form that I'm modifying

    3) Tracking a form my customer is filling in from my webpage.

    Your answer seems to apply to the first two but not the third.

    The screenshot I sent you was from the third situation.

    Are we at cross purposes here?

    Thanks

    Keith

     

  • Profile Image
    Welvin
    Answered on February 19, 2013 at 12:12 AM

    Hi Keith,

    We're sorry for that. With regards to the third item mention, I think that is right. We have it persistent, data will still remain in your users browser's. Once they came back to your form, they can simply fill in the form by just double clicking on the field. Example:

    Well, I have this suggested to our Team Manager to avoid confusions. 

    Thanks for your thoughts.