- KeithAsked on February 05, 2013 at 02:01 PM
I notice that you put cookies on my browser when I access your form from my website.
In order for me to comply with the UK cookie regulations, and put a note about them on my website, can you tell me what they do?
- JotForm SupportWelvinAnswered on February 05, 2013 at 02:57 PM
- KeithAnswered on February 05, 2013 at 04:50 PM
Many thanks for your rely, Welvin.
I really meant from my customer's point of view.
Does the cookie just store the data the customer enters and then disappears after they send it?
- KeithAnswered on February 05, 2013 at 06:31 PM
Just to add to what I said before:
The cookies seem to be persistant with expiry dats of 2019.
That means I'll certainly need to know what they are for in order to make a legal cookie statement.
- jeanettebmzAnswered on February 05, 2013 at 07:18 PM
Nothing more, nothing less
You can use our Privacy page as your legal cookie statement
- KeithAnswered on February 06, 2013 at 06:22 AM
Sorry to labour this point but I'm NOT talking about the login session or latest form.
I'm talking about the cookie that's put on my customer's computer when they access the 'Contact' page.
I've just had a friend access the site and she has sent me a screen grab of the cookie.
You can see it at www.brook.bg
With an expiry date of December 2019, that's a little persistant.
What do I tell my customers?
- JotForm SupportEduardoMendezAnswered on February 06, 2013 at 09:04 AM
Thanks for bringing this to our attention.
Please stand by for Jeanette's response on this matter.
- KeithAnswered on February 18, 2013 at 05:06 PM
It's been two weeks since the last post and Jeanette response is eagerly awaited.
- jeanettebmzAnswered on February 18, 2013 at 07:07 PM
I am sorry for not coming back to you earlier
- keithbrookAnswered on February 18, 2013 at 07:16 PM
So, there are three scenarios, as I see it, where cookies are used. Tell me if I'm wrong.
1) Remembering my login session
2) Keeping track of the latest form that I'm modifying
3) Tracking a form my customer is filling in from my webpage.
Your answer seems to apply to the first two but not the third.
The screenshot I sent you was from the third situation.
Are we at cross purposes here?
- JotForm SupportWelvinAnswered on February 19, 2013 at 12:12 AM
We're sorry for that. With regards to the third item mention, I think that is right. We have it persistent, data will still remain in your users browser's. Once they came back to your form, they can simply fill in the form by just double clicking on the field. Example:
Well, I have this suggested to our Team Manager to avoid confusions.
Thanks for your thoughts.