- ManeDishAsked on February 05, 2013 at 02:45 PM
We've been using Jotform and have been very happy with it. However lately we've been noticing a glitch with the Upload Photo field on a couple of our forms. It has happened a few times in a row now which leads us to believe it is not a user error but a Jotform error.
A couple of our forms allow users to add multiple images however when we receive the form, we only have 1 image duplicated multiple times when the user has uploaded a variety of images.
Please let me know how we can correct this problem.
- JotForm SupportDeygusAnswered on February 05, 2013 at 03:11 PM
I am sorry to hear that this has created some problems for you. I ran a test twice but I was unable to replicate the problem -
I couldn't seem to locate that particular submission to take a look at, did you delete it?
There is also a possibility that maybe your clients thought they uploaded the correct photo but perhaps they accidently uploaded the same photo multiple times.
- ManeDishAnswered on February 05, 2013 at 10:12 PM
Thanks for your reply. We've tried to duplicate it as well but have one more situation that I think may be causing it. It seems as though each situation where we get duplicate pictures, the image is named "image" which leads me to believe it may be coming from their phone, which doesn't give each image a unique name or number.
Is there any way to correct this if someone is submitting photos from their phone as oppose to their computer?
Also, no I don't believe I deleted anything in Jotform but noticed that the form said there were 2 new submissions however I couldn't find them. I'm not sure what is happening there.
- jeanettebmzAnswered on February 05, 2013 at 10:41 PM
I was actually able to see different pictures on your last test, so as Deygus mentioned, I think that is most likely an issue with that particular user while trying to upload the image from the phone , so she might probably uploaded the same image
Please let us know if the issue still persist
- ManeDishAnswered on February 06, 2013 at 11:06 AM
Thanks for your reply, I mentioned in my last response that I believe it's duplicating images when people are using their form from an iphone as all images are saved as "image" therefor it is not a user error. It has happened with several people. Is there a way to correct this on your end?
- JotForm SupportDeygusAnswered on February 06, 2013 at 12:21 PM
We are very sorry about this and thank you for the updated information you've provided as this helped out more to locate the root of your problem. I went ahead and did some more testing from my iPhone itself by submitting to your Salon Profile Form a test submission with images. My colleague also sent a second test from his Android afterwards but it didn't happen.
It seem's like this is a iOS issue for Mobile Safari so far so I will be escalating this to our development team for them to investigate more and they will get back to you as soon as they can. In the meantime though, we do appreciate any patience you can give us until then.
- ManeDishAnswered on February 06, 2013 at 12:22 PM
Thank you so much for looking into this. Looking forward to hearing if you're able to fix this issue :)
- ManeDishAnswered on February 13, 2013 at 02:25 PM
I was just wondering if this issue is going to be resolved? I noticed other people have mentioned the iphone issue a while back and were told there was going to be a solution.
If this isn't going to be resolved within the next couple weeks we'll have to find another form website as many of our customers send us photos from their phones.
- JotForm SupportMike_TAnswered on February 13, 2013 at 03:21 PM
Unfortunately, this is not yet resolved. However, the bug report ticket has been already marked as important and assigned to one of our Developers.
In the meantime you may consider adding a Filepicker upload tool to the form:
I think that Filepicker cloud based upload can be used from iOS devices.
We will keep you updated via this thread.
- ErinAnswered on March 28, 2013 at 11:52 AM
It seems as though no one is interested in resolving this issue. It's been almost 2 months since it was first reported by me and other people have reported it even before that.
Unfortunately we're going to have to find a new platform for creating forms. It's too bad because aside from this issue, Jotform is perfect for us.
- JotForm SupportEduardoMendezAnswered on March 28, 2013 at 01:13 PM
We can assure you that the ticket is still openned. One of the members of the dev team has been assigned to the case. Currently the priority of this ticket has been set to "important".
We thank you in advanced for your patience. your comments have been noted and as soon as there are any news on the development of a solution, we'll post the updates on this thread.
- ErinAnswered on March 28, 2013 at 04:29 PM
The thing is, you guys have been saying for months that this issue is being worked. If this is something that will be fixed in the next couple days, I'll stick around. But I can't wait another 2 months for someone to do something with it.
Do you have an exact completion date? Without that I will have to find another form website to use.
- JotForm SupportjonathanAnswered on March 28, 2013 at 05:13 PM
Sorry, but we do not have a completion date set. As mentioned already, this had been assigned to one of our develooper to work on. But this is not the only thing they'll be working on, thus the lack of an ETA for it.
I will do a follow up about it too.
Thank you for your understanding and patience.
- Chief Technology OfficereeeAnswered on May 06, 2013 at 11:41 AM
I have made tests on both Google Chrome and Safari on iPhone 5 (iOS 6.1.3) and couldn't replicate the problem. Are you still suffering the same problem ?
- ErinAnswered on May 06, 2013 at 02:05 PM
Hello, yes it is still an issue. Once you hit submit, the files that we get are replicated.
- JotForm SupportMike_TAnswered on May 06, 2013 at 02:59 PM
Thank you for your update. We will make sure to fix this as soon as possible and get back to you.
- Chief Technology OfficereeeAnswered on May 09, 2013 at 09:35 AM
We have found out the problem on Mobile Safari, and it has been fixed now,