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    email not being delivered

    Asked by Jerome Merlau on February 05, 2013 at 02:52 PM

    Good Afternoon,

     

    I have added all the IP address on this page to my whitelist: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    Email from your site is still not being delivered to drhorton.com email addresses.

     

    Can you please look at your SMTP logs and send me some snips from those logs that might help me troubleshoot the problem?

     

    Thanks

    Jerome E. Merlau

    Server Admin

    DR Horton

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    JotForm Support

    Answered by EduardoMendez on February 05, 2013 at 03:10 PM

    Hi there, 

    We'll be glad to assist you!  Can you please share the URLs of the forms in question?

    I'll wait for your response!

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    Answered by Jerome Merlau on February 05, 2013 at 04:40 PM

    http://form.jotformpro.com/form/30154437961959
    Sent from my Windows Phone
    ________________________________
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    JotForm Support

    Answered by EduardoMendez on February 05, 2013 at 05:03 PM

    Hi there, 

    I see that you have a number of conditions...

    My suggestion would be to please build a notification for each of the conditions that you would like to set.

    Once these notifications are created, you can then assign conditions to each of them.

    Here is a clone of your form showing this:

    http://form.jotformpro.com/form/30357065809962?

    Feel free to clone it and use it as your own if you wish.

    Also, when looking at the e-mail addresses on the notifications for your form, I noticed that one of them is in our bounce list:

    Result: 

    tmramos@drhorton.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.4.1 TMRamos@drhorton.com: Recipient address rejected: Access Denied'

    I have since removed that address from the lisy.  Please follow this guide in order to avoid this in the future:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Please give that a try and take special note on the section of whitelisting domains ad IP addresses on the guide..

     


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    Answered by Jerome Merlau on February 05, 2013 at 05:53 PM
    The problem is that your system will deliver the forms to external addresses and wont’ even attempt to deliver to my drhorton.com mail system I have your IP addresses whitelisted and they still will not deliver.
    Thanks,
    Jerome E. Merlau
    Corporate Server Engineer
    6771 N. Freeway
    Fort Worth, TX 76131
    Office: 817-390-1333
    Cell: 817-542-2039
    Hours: 9am – 6pm CST Monday - Friday
    [Description: Description: Description: Description: Description: http://dhihome.sps.drhorton.com/_layouts/images/titlegraphic.gif]
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    JotForm Support

    Answered by EduardoMendez on February 05, 2013 at 06:31 PM

    Hi there

    I have runa  number of tests and in all of them our system correctly sends the notifications.

    I added my e-mail address as well as the e-mail addresses on your original form.

    I submitted a total of 8 notifications. all were delivered correctly onmy end.

    Did you receive them?

    The notifications all have a field with a test number

    the notifications 1 3 5 7 should have been delivered to tmramos@drhorton.com, laura.vatalaro@gmail.com, tanyaramosmortgage@yahoo.com, lnmartinez@drhorton.com

    the notifications with numbers 2 4 6 8 should have been delivered to rklebron@drhorton.com

    I used the clone of your form :
    http://form.jotformpro.com/form/30357065809962 

    The issue has to do with filters on the receiving end.  Did you receive the notifications?

    If not, a way that some of our users have bypassed these filter issueson set by their service providers is to create free Gmail accounts that receive the notifications and forward them to their personal accounts.  Is this an option for you?

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    Answered by Jerome Merlau on February 05, 2013 at 07:06 PM
    I do not see the messages on my edge servers as being received.
    Can you tell me what the FROM address will look like?
    Thanks,
    Jerome E. Merlau
    Corporate Server Engineer
    6771 N. Freeway
    Fort Worth, TX 76131
    Office: 817-390-1333
    Cell: 817-542-2039
    Hours: 9am – 6pm CST Monday - Friday
    [Description: Description: Description: Description: Description: http://dhihome.sps.drhorton.com/_layouts/images/titlegraphic.gif]
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    JotForm Support

    Answered by EduardoMendez on February 05, 2013 at 07:19 PM

    From: mdz.solutions@gmail.com - my email address

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    JotForm Support

    Answered by EduardoMendez on February 05, 2013 at 07:25 PM

     

    Here are the logs of the e-mails sent to the addresses in question: Current Server:

    /var/log/jotform/amazonSES.log:[05/Feb/2013:12:52:13 -0500] 30154437961959 AmazonSES Sent email to tmramos@drhorton.com, laura.vatalaro@gmail.com, tanyaramosmortgage@yahoo.com, lnmartinez@drhorton.com - MessageID:0000013cab7c91b6-bc254003-08f0-4dc9-8931-36c5ebeac062-000000 - RequestId:c5768673-6fbc-11e2-bbbd-85f6d913b822
     

    /var/log/jotform/amazonSES.log:[05/Feb/2013:14:37:25 -0500] 30154437961959 AmazonSES Sent email to tmramos@drhorton.com, laura.vatalaro@gmail.com, tanyaramosmortgage@yahoo.com, lnmartinez@drhorton.com - MessageID:0000013cabdce255-f7af669c-76db-4631-bec5-78c52a37f447-000000 - RequestId:77c43eae-6fcb-11e2-af47-f1f751798fa9 Current Server: /var/log/jotform/amazonSES.log:[05/Feb/2013:12:49:24 -0500] 30154437961959 AmazonSES Sent email to tmramos@drhorton.com, laura.vatalaro@gmail.com, tanyaramosmortgage@yahoo.com - MessageID:0000013cab79fa6b-4b33a3c8-cf73-4259-8ec7-8e22112ffc23-000000 - RequestId:60416761-6fbc-11e2-bcd5-1394102f7f8a

    /var/log/jotform/amazonSES.log:[05/Feb/2013:12:52:13 -0500] 30154437961959 AmazonSES Sent email to tmramos@drhorton.com, laura.vatalaro@gmail.com, tanyaramosmortgage@yahoo.com, lnmartinez@drhorton.com - MessageID:0000013cab7c91b6-bc254003-08f0-4dc9-8931-36c5ebeac062-000000 - RequestId:c5768673-6fbc-11e2-bbbd-85f6d913b822

    /var/log/jotform/amazonSES.log:[05/Feb/2013:14:37:25 -0500] 30154437961959 AmazonSES Sent email to tmramos@drhorton.com, laura.vatalaro@gmail.com, tanyaramosmortgage@yahoo.com, lnmartinez@drhorton.com - MessageID:0000013cabdce255-f7af669c-76db-4631-bec5-78c52a37f447-000000 - RequestId:77c43eae-6fcb-11e2-af47-f1f751798fa9 Current Server: /var/log/jotform/amazonSES.log:[05/Feb/2013:12:49:23 -0500] Sending email terminated email address in bounced list.(To : tmramos@drhorton.com)

    /var/log/jotform/amazonSES.log:[05/Feb/2013:12:49:23 -0500] Sending email terminated email address in bounced list.(To : tmramos@drhorton.com)

    /var/log/jotform/amazonSES.log:[05/Feb/2013:12:49:24 -0500] 30154437961959 AmazonSES Sent email to tmramos@drhorton.com, laura.vatalaro@gmail.com, tanyaramosmortgage@yahoo.com - MessageID:0000013cab79fa6b-4b33a3c8-cf73-4259-8ec7-8e22112ffc23-000000 - RequestId:60416761-6fbc-11e2-bcd5-1394102f7f8a

    /var/log/jotform/amazonSES.log:[05/Feb/2013:12:52:13 -0500] Sending email terminated email address in bounced list.(To : tmramos@drhorton.com)

    /var/log/jotform/amazonSES.log:[05/Feb/2013:12:52:13 -0500] Sending email terminated email address in bounced list.(To : tmramos@drhorton.com)

    /var/log/jotform/amazonSES.log:[05/Feb/2013:12:52:13 -0500] 30154437961959 AmazonSES Sent email to tmramos@drhorton.com, laura.vatalaro@gmail.com, tanyaramosmortgage@yahoo.com, lnmartinez@drhorton.com - MessageID:0000013cab7c91b6-bc254003-08f0-4dc9-8931-36c5ebeac062-000000 - RequestId:c5768673-6fbc-11e2-bbbd-85f6d913b822

    /var/log/jotform/amazonSES.log:[05/Feb/2013:14:37:25 -0500] Sending email terminated email address in bounced list.(To : tmramos@drhorton.com)

    /var/log/jotform/amazonSES.log:[05/Feb/2013:14:37:25 -0500] Sending email terminated email address in bounced list.(To : tmramos@drhorton.com)

    /var/log/jotform/amazonSES.log:[05/Feb/2013:14:37:25 -0500] 30154437961959 AmazonSES Sent email to tmramos@drhorton.com, laura.vatalaro@gmail.com, tanyaramosmortgage@yahoo.com, lnmartinez@drhorton.com - MessageID:0000013cabdce255-f7af669c-76db-4631-bec5-78c52a37f447-000000 - RequestId:77c43eae-6fcb-11e2-af47-f1f751798fa9

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    Answered by Jerome Merlau on February 05, 2013 at 07:26 PM
    This helps TONS….thank you
    Thanks,
    Jerome E. Merlau
    Corporate Server Engineer
    6771 N. Freeway
    Fort Worth, TX 76131
    Office: 817-390-1333
    Cell: 817-542-2039
    Hours: 9am – 6pm CST Monday - Friday
    [Description: Description: Description: Description: Description: http://dhihome.sps.drhorton.com/_layouts/images/titlegraphic.gif]
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    Answered by Jerome Merlau on February 05, 2013 at 07:37 PM
    Can you tell me more about these two lines??
    /var/log/jotform/amazonSES.log:[05/Feb/2013:12:49:23 -0500] Sending email terminated email address in bounced list.(To : tmramos@drhorton.com)
    /var/log/jotform/amazonSES.log:[05/Feb/2013:12:49:23 -0500] Sending email terminated email address in bounced list.(To : tmramos@drhorton.com)
    Concerned about the two words bounced list
    Thanks,
    Jerome E. Merlau
    Corporate Server Engineer
    6771 N. Freeway
    Fort Worth, TX 76131
    Office: 817-390-1333
    Cell: 817-542-2039
    Hours: 9am – 6pm CST Monday - Friday
    [Description: Description: Description: Description: Description: http://dhihome.sps.drhorton.com/_layouts/images/titlegraphic.gif]