My account has been suspended and I cannot login. Also my form created cannot function too.

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    Brian 
    Asked on March 04, 2019 at 02:27 AM
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    Michelle_J
    Answered on March 04, 2019 at 02:44 AM

    We've suspended your account for using our service to send unsolicited emails. It was a clear violation of our Terms of Use.

    "Spam. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form created or Jotform Inc. is found to be used inside an unsolicited email."

    Your subscription with us will be cancelled and a refund for your payment will be given.

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    Brian 
    Answered on March 04, 2019 at 03:43 AM
    Thanks for the reply. I think we are not sending "unsolicited email" but doing a civil society campaign petition to a recently unfair dismissal of university students in Poly Technic University in Hong Kong (please see this Bloomberg news for details: https://www.bloomberg.com/news/articles/2019-03-02/hong-kong-student-leader-expelled-over-news-bulletin-protest?srnd=politics-vp).
    [https://assets.bwbx.io/images/users/iqjWHBFdfxIU/iaozN14qnpNY/v0/1200x800.jpg]
    Hong Kong Student Is Expelled Over ‘Democracy Wall’ Protest
    A university in Hong Kong expelled a master’s degree student and suspended another after a clash over an on-campus news bulletin. Hong Kong Polytechnic University expelled Gerald Ho and ...
    www.bloomberg.com
    Can you please recover our link first and advise us what setting should we made so as to accommodate the rules of Jotform?
    來自 Outlook
    ________________________________
    寄件br/>: Jotform
    寄件日期: 2019年3月4日 15:44
    收件br/>: greatpolitician@hotmail.com
    主旨: Re: My account has been suspended and I cannot login. Also my form created cannot function too.
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Michelle_J
    We've suspended your account for using our service to send unsolicited emails. It was a clear violation of our Terms of Use.
    "Spam. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form created or Jotform Inc. is found to be used inside an unsolicited email."
    Your subscription with us will be cancelled and a refund for your payment will be given.
    View this thread on browser » Unsubscribe Thread
    1551685448
    ...
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    Michelle_J
    Answered on March 04, 2019 at 04:26 AM

    It is clear that you have valid reasons on why you are sending email blasts on behalf of these people.

    However, please note that we do not allow that method here in Jotform as stated in our Terms of Use. Our recommendation is for you to use an email marketing software to send email blasts outside JotForm.

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    Brian 
    Answered on March 04, 2019 at 05:43 AM
    But possible to rsume our link? It cause problems to our campaign if we lose it. We will reset it according to Jotform policy. Please help.
    ________________________________
    寄件br/>: Jotform
    寄件日期: 2019年3月4日 17:26:35
    收件br/>: greatpolitician@hotmail.com
    主旨: Re: My account has been suspended and I cannot login. Also my form created cannot function too.
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Michelle_J
    It is clear that you have valid reasons on why you are sending email blasts on behalf of these people.
    However, please note that we do not allow that method here in Jotform as stated in our Terms of Use. Our recommendation is for you to use an email marketing software to send email blasts outside JotForm.
    View this thread on browser » Unsubscribe Thread
    1551691595
    ...
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    BitiaP
    Answered on March 04, 2019 at 09:21 AM

    Your account has been reactivated, please follow our Terms of Use as my colleague previously mentioned you we recommend you to use an email marketing software to send email blasts outside JotForm.