Duplicate Notification Email Issue

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    WillisWellness
    Asked on March 04, 2019 at 12:55 PM

    Hello, 

    We have conditions on our form. Depending on the "office location" that someone selects, a notification email is routed to a specific person. My team members have alerted me that they are all receiving 2 of the same notification email every time someone submits a form for their "office location". I can't seem to see why that is happening. Are there any reasons for this that you can see?

    Thank you, 

    Brittany

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    Kevin_G
    Answered on March 04, 2019 at 02:31 PM

    I have been testing your form and I can see two submissions are generating, I can see the issue is being generated by the payment field with missing configuration, I would recommend you to delete it and test your form:

    1551727805screenshot_01.png

    Let us know how it goes. 

  • Profile Image
    WillisWellness
    Answered on March 04, 2019 at 03:43 PM
    Hello,
    Thank you for the info. I think I may need some additional direction. We shouldn’t have/don’t need a payment field. Where would I find the “My Products” section you show below when I go into Edit Form? And then once I find the My Products section, I just delete the field and it should help correct the issue?
    Thanks,
    Brittany Clarke, MS, MCHES
    Associate – Health Management Practice, H&B NA Brokerage & Advisory
    Willis Towers Watson
    1500 Cordova Road | Suite 308 | Ft. Lauderdale | FL 33316
    M +1 (321) 917 0356
    Brittany.Clarke@willistowerswatson.com
    willistowerswatson.com
    Follow Willis Towers Watson on social media
    ...
  • Profile Image
    Kevin_G
    Answered on March 04, 2019 at 04:10 PM

    You need to edit your form in the builder as if you would be making other change to the form, then scroll down until the bottom to find this element, you can simply delete it and test your form to see if the problem persists.