I have a couple of issues with my form.

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    Asked on March 04, 2019 at 07:11 PM

    First, when I tested the form, the submitter did not recieve an emailed reciept.....

    Second, I recieved the form submission, but am unable to view it because it is encrypted and when i choose my jotform.key, there is no "ok" or "submit" button so my browser does not decrypt it.

  • Profile Image
    Answered on March 04, 2019 at 09:07 PM

    1.) The autoresponder is not sending because your email sender is empty:
    1551751259sender email.png
    Please set it to our default sender to fix the issue.

    2.) There are not submit or okay button, you just need to upload the private key in order to see encrypted submissions data.

    Please make that message "saved successfully" shows first and then see if you can see the submission data.

    Guide: How Can I Decrypt the Data from the Email or Through the Submissions Page?