My link comes with a sad smiley

  • stefaniescheidgen
    Asked on March 5, 2019 at 9:27 AM

    Hello,

    when I want to send a link in FB messenger to my jotform there will be a sad smiley linked to it. How do I get rid of it and why does it come in the first place? I have the Bronze payment plan.

    Kind regards,

    Stefanie

    Jotform Thread 1751124 Screenshot
    Page URL: https://form.jotformeu.com/82974534751365
  • Kiran Support Team Lead
    Replied on March 5, 2019 at 11:36 AM

    I have tried cloning your JotForm to my account and when shared, it is not displaying any image. However, it appears that the images from the Emoji Slider widget are being used to display as the preview icon. Please try adding a logo to the form in the Welcome page or an image field or a header field so that the image should be used. After adding the logo, please try scrapping the form URL in the Facebook sharing debugger tool provided below.

    https://developers.facebook.com/tools/debug/sharing/

    Please get back to us if the issue still persists. We will be happy to assist you further.