What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Limit on how many connects to upload field?

    Asked by ctphoto on February 06, 2013 at 07:44 AM

    I have a file upload field on my very simple form. Yesterday I had two different (and coming from different IPs) customers trying to use it at the same time, one or the other kept getting "dropped". Is there a limit as to how many can use it at the same time?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 06, 2013 at 08:11 AM

    Hi there, 

    To the best of my knowledge, there is no limit as to the number of people using it at the same time.

    I was able to upload a number of files on three browsers at the same time:


    My guess is that we may have been experiencing  an above average spike in volume of users at the time.  We had a short instance yesterday were one of our servers had a high load and caused temporary issues to some of our users.

    We apologize for the inconveniences and thank you for bringing it to our attention.

    Please let us know if it happens again or if we can further assist you!