Login Failed - Autosuspended

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    Asked on March 05, 2019 at 03:32 PM


    I need some help. I was trying to create a form on my account. I had created a gravity form on my website's webpage, so I thought I could Import it using your import tool. When I tried to import the form, I got kicked out of Jotform and was unable to log back in - it says, "Login Failed - Autosuspended"

    Please help!

    thank you.

  • Profile Image
    Answered on March 05, 2019 at 04:05 PM

    The form http://www.jotform.us/form/90636203140142 was found on your account as suspicious of phishing activity because you're collecting user credentials.


    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.