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npaglinoAsked on March 6, 2019 at 10:03 AM
Hello. When signed on under my name npaglino i am unable to see all the forms in my account on the MY FORMS page. When Maxburst my web consultant sign
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Richie JotForm SupportReplied on March 6, 2019 at 11:13 AM
I have checked your account and you may check the forms under the Shared account folder.
It seems you're a sub-user and the forms are shared to your account. Currently, you have no forms or have not created a form under your account.
Hope this information helps.
If you have further questions , let us know.
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npaglinoReplied on March 6, 2019 at 2:10 PM
hello Richie, I know but maxburst shows 8 forms they created for my site but I only see 5 forms. do they have to do something on their end for me to see the other 3 forms. Thanks Nick
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Kevin Support Team LeadReplied on March 6, 2019 at 2:48 PM
Yes, they need to make sure the forms are shared, otherwise there is no way for the system to allow you access to those forms.
This guide will help the main user to share the forms with you: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User