Hiding Empty Fields in Emails

  • Intactsbd
    Asked on March 6, 2019 at 4:01 PM

    When I've indicated 'hide empty fields' in my autoresponder emails, why does it still show an empty input table?

    Jotform Thread 1753175 Screenshot
  • Welvin Support Team Lead
    Replied on March 6, 2019 at 5:27 PM

    Hide Empty Fields in the autoresponder/notification emails will not work for modified templates tables. You need to keep the question and answer table intact for it to work. I checked your autoresponder emails are they are all modified. 

    If you'd like to remove a row/cell, do it using the table tools, do not manually remove them using delete key in your keyboard.

    Hiding Empty Fields in Emails Image 1 Screenshot 20

    Next, I see you have a list of conditional logic. To avoid re-creating the whole thing, I would suggest creating a new autoresponder email and copy its source, paste that in the existing autoresponder emails - to reset the table. See below: 

    15519111542019 03 07 016 Screenshot 31

    Delete the new autoresponder after you get its source. We can also do this if you'd like. We only need your permission to do it.