What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account going to be limited?

    Asked by azcup on March 15, 2011 at 08:09 PM

    Received a no reply email that I had reached my limit.  I already pay for the Premium service and pay monthly.  Please do not limit my account.  I am in the middle of receiving registration forms for a tournament and the deadline is tomorrow.  What is the problem so it can be fixed.  Below was the message.  Couldn't find a direct email to keep this private.

    "Dear azcup,

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Premium accounts are limited to -2,146,435,072.00 B of upload space.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=azcup

    Thanks for using JotForm,

    JotForm Team"
    http://www.jotform.com/

  • Profile Image

    Answered by ckpetrus on March 15, 2011 at 08:15 PM

    I got the same message, and my account is no where near "-2,146,435,072.00 B" ???? of upload space. I am hoping this is some kind of glitch in the account automation.

  • Profile Image
    JotForm Support

    Answered by liyam on March 16, 2011 at 09:35 AM

    Hello,

    We have submitted a ticket in regards to this matter.

    I have checked your accounts and they are not in schedule for downgrade.

    Sorry for this inconvenience.