Each time I saved to PDF I get the message that my form is updated

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    Asked on March 07, 2019 at 07:23 AM

    I noticed that each time I saved to pdf I get the message "It seems that you have updated your form. Do you want these updates to be applied to your document?"

    So I entered a new application and got the same message. The fields are out of order on the pdf. How do I get it back in sync?

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    Answered on March 07, 2019 at 10:34 AM

    Generally, the PDF editor displays the provided message when the form is updated with new or modified fields so that these fields shall be displayed in the PDF document. You may click on Yes if you want to update the PDF document. Please try creating a new PDF document for the form and see if the fields are being displayed normally. 

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered on April 05, 2019 at 04:37 PM

    I'm getting this screen for one of my forms but then it won't let me proceed no matter which option I click. The whole site totally freezes up. Any ideas?
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    Answered on April 05, 2019 at 06:25 PM

    Hi @questman77!

    Can you please provide the URL of the form that is causing the issue? In the meantime, I have cleared your form caches. Can you please also clear your browser's cache to see if this solves the issue? 

    Let us know if the issue persists or if you have any other questions. Thank you and have a great day questman77!

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    Answered on April 07, 2019 at 12:25 PM

    I found a workaround. I choose "Print" instead of "PDF" and print my submission to a pdf file. The PDF > Download PDF option calls another website and scrambles the field order. 


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    Answered on April 07, 2019 at 03:16 PM

    We have added a new PDF document template to your form.

    Please check if the fields are placed in the correct order now.

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    Answered on April 08, 2019 at 01:02 PM

    Hello Matt,

    Your question was moved to a new thread so that we can assist you better in resolving this issue! Your question will be answered in this thread: https://www.jotform.com/answers/1786051-JotForm-freezes-when-clicking-Yes-Proceed-in-the-PDF-Editor

    Thank you.