The page freezes when I try to edit the autoresponder email

  • Profile Image
    Curvecomms
    Asked on March 07, 2019 at 11:54 AM

    Hi there,


    I have been trying to edit the auto responder email sent to people who have filled up the survey for two days now, and every time I click on edit email the page freezes.


    I urgently have to edit it.

    What can I do? Is that a known issue on your end?


    Thank you :)

  • Profile Image
    Nik_C
    Answered on March 07, 2019 at 12:51 PM

    We're sorry for the inconvenience.

    I was able to replicate this issue, the Autoresponder was somehow corrupted and made the Browser freeze.

    I re-created the Autoresponder for you, and it should be working fine.

    Please check your form and let us know how it worked.

    Thank you!

  • Profile Image
    Curvecomms
    Answered on March 07, 2019 at 01:01 PM

    Hi Nik,


    Thank you so much for the speedy answer! Awesome customer support!

    The browser doesn't freeze anymore, which is awesome!

    Now, the email we had set up was a custom email with text and not form fields.

    How can I have it back to that?


    Thanks Nik!

    Chloé

  • Profile Image
    Curvecomms
    Answered on March 07, 2019 at 01:04 PM

    Oh found it :)

    Haha. Thanks for the help!