account suspended?

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    David Lee 
    Asked on March 10, 2019 at 09:10 PM

    Hi my login is "gpapps".  However, when I log in it says my account is suspended and I'm not able to access anything. 

    Please advise.


    Dave Lee

  • Profile Image
    Answered on March 11, 2019 at 04:31 AM

    This form was found on your account as suspicious of phishing activity because you're collecting copies of IDs, driver's licenses, passports, credit cards, birth certificates and social security cards.


    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff.

    You may collect social security/driver's license/ID numbers and banking information if your purpose is not to collect these data from the general public, but from your own customers, you just need to comply with two things.

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of any sensitive personal information like passports, social security cards, driver's licenses, credit/debit cards and statements, bank statements, voided cheques, birth/marriage certificates, visas and photo IDs.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.