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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Theme isn't being applied, old theme still showing

    Asked by abcstations on February 06, 2013 at 11:26 PM

    This form has a theme set for default which shows when i preview but when i embed it it still shows as the old nova theme.

     

    <script type="text/javascript" src="//form.jotformpro.com/jsform/22076284711956"></script>

    Page URL:
    http://looklocalfirst.org/v2_Get_Free_Coupons

  • Profile Image

    Answered by pinoytech on February 07, 2013 at 01:08 AM

    Hi,

    Sorry for the inconvenience that may have caused. As I've check your website where your form embedded, I was able to replicate the issue of your form. Can you please re-embed your form code in to your website using iFrame method and change your form URL from http://form to http://www should fixed the problem of your form.

    For example:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="http://form.jotformpro.com/form/xxxxxxxxxxx" frameborder="0" style="width:100%; height:878px; border:none;" scrolling="no"></iframe>

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="http://www.jotformpro.com/form/xxxxxxxxxxx" frameborder="0" style="width:100%; height:878px; border:none;" scrolling="no"></iframe>

    If you'll need further assistance, do let us know.

    Thank you!

  • Profile Image

    Answered by abcstations on February 07, 2013 at 01:11 AM
    Now I cannot use iframe it doesn’t work with my site because it interferes with flash components I need it to be Java Script. Iframe screws up my site on iphone and devices….

    Let me know when you’ve fixed this bug ASAP

    Dominick

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 07, 2013 at 02:24 AM

    Hi Dominick,

    Kindly recheck the form again, it should now be fine. 

    If you still see the non-updated form, I'd suggest to clear your browser's cache.

    Thanks!

  • Profile Image

    Answered by abcstations on February 07, 2013 at 02:28 AM
    thanks
    love you,
    dominick
    --
    Sent from my Android phone with K-9 Mail. Please excuse my brevity.
    JotForm Support Forum wrote:
    A new response has been received:

    Answered by EltonCris
    Hi Dominick,
    Kindly recheck the form again, it should now be fine.
    If you still see the non-updated form, I'd suggest to clear your browser's cache.
    Thanks!
    View this thread on JotForm Support Forum Unsubscribe