Why does my form not work on ipads using safari?

  • Profile Image
    Asked on February 07, 2013 at 07:32 AM

    when a client is using an ipad, the next button on my form is not able to be clicked... please help?


    thanks in advance.


    its seems to work fine on other devices

  • Profile Image
    Answered on February 07, 2013 at 09:52 AM


    I suggestion you use the iFrame embeding code in order to avoid any conflicts on your page.  You can find the iFrame code here.

    Let me know if  you have any other issues after implementing this suggestion!

  • Profile Image
    Answered on February 07, 2013 at 09:57 AM
    I have a problem with this, as it makes my page very long for the first page and doesn’t resize dynamically, please advise?

    Kind Regards,
    Damien Hayden
    Doggy Chums

    T: 07588 100551
    E: Damien@doggychums.com
    W: www.doggychums.com

  • Profile Image
    Answered on February 07, 2013 at 02:37 PM

    Hi Damien,

    That is the behavior of the iframe embed option, it will always show the whole lenght of the form. This is actually a known issue when using Safari browser on iOS devices, but most users will have it working too. 

    We advice users to switch to another browser such us Opera Mini. Please kindly try doing the same, see if that make difference.



  • Profile Image
    Answered on February 07, 2013 at 02:58 PM
    Surely there is a workaround? Surely as coders, you should be able to at least out an advice box?
    Kind regards,
    Damien Hayden
    M: 07588 100551
  • Profile Image
    Answered on February 07, 2013 at 07:15 PM

    Like what my colleague have mentioned, it's probably because of code conflict. Since I can see from your page source that you are using jQuery, there code be a possible conflict which may affect the form. Try adding noconflict code below to your jQuery script. I'm not totally sure if this helps, but it's worth a try.


    Please update us the result. Thanks!