Date is displayed incorrectly in auto-responder email.

  • Profile Image
    Hangchanleakna
    Asked on March 13, 2019 at 10:58 PM

    this pic was taken through the notification email i got from my gest who submit the  15525321811.PNG

     

    This Picture was shot through the form submission from users below : 

    i found 2 pictures were captured incorrectly , which is the submission is correct but the notification email that my user received aren't correct. 

     

    15525321912.PNG

     

    15525321912.PNG

     

    Do you have any idea how to fix this ? I need to make sure what they have filled are right when we receive the submission, otherwise this will ruined the whole thing. 

    thx 

  • Profile Image
    BDAVID
    Answered on March 13, 2019 at 11:26 PM

    Could you please let us know what is the form in question? If I understood correctly, the dates that the user picked are not the dates that are shown in the autoresponder notification that the user receives, is that correct?

    You also said that "i found 2 pictures were captured incorrectly , which is the submission is correct but the notification email that my user received aren't correct.", what pictures are you referring too? 

  • Profile Image
    Hangchanleakna
    Answered on March 13, 2019 at 11:46 PM

    Hi Bdavid,

    the form named is BIG Commercial conference 2019. and the user pick the date right , but the auto responding email turn wrong. can you please check.  


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    ashwin_d
    Answered on March 14, 2019 at 01:37 AM

    I did test your form by sending a test submission and I am not able to replicate the issue you are having. The date I selected in form is the same date which is being displayed in the auto-responder email I received. Please check the screenshot below:

    1552541728submitformDate.gif

    I would suggest you to please test your form yourself and get back to us if the issue persists.

    We will wait for your response.