"404 Not Found" when trying to view uploaded files

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    Richie_P
    Answered on March 15, 2019 at 01:20 AM

    I have checked your form submission but I can't seem to find such file. May we know if this is the form https://www.jotform.me/form/90428637041455 in question?

    May we know if you're trying to view the uploaded file in the submission page or the notification email?

    May we know if you're logged in when you try to view the uploaded file?

    Can we have the submission ID or the name of the form user in which the uploaded files returns an error?

    Looking forward for your response.


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    sazry_83
    Answered on March 15, 2019 at 05:09 AM

    Hi Richie, kindly find my reply in blue below:


    May we know if this is the form https://www.jotform.me/form/90428637041455 in question? Yes

    May we know if you're trying to view the uploaded file in the submission page or the notification email? Im trying to view from admin page

    May we know if you're logged in when you try to view the uploaded file? Yes

    Can we have the submission ID or the name of the form user in which the uploaded files returns an error? I couldn't trace as I have deleted the submission

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    ashwin_d
    Answered on March 15, 2019 at 05:37 AM

    It seems the submission ID is 4283672863217973298 which you have already deleted. Since the submission is already deleted, the uploaded file associated with the submission is also deleted. That is the reason why you are unable to download the file.