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    Tonya Rebollar 
    Asked on March 15, 2019 at 11:56 AM

    I try to login in to my account.  However its telling me its been suspended.  Can you tell me why?

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    BitiaP
    Answered on March 15, 2019 at 12:26 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.


    http://www.jotform.us/form/90134182669157

    http://www.jotform.us/form/82273168084157
    15526671012019-03-15_1023.png

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.


    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

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    Tonya Rebollar 
    Answered on March 15, 2019 at 12:30 PM

    Thank you for your help

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    Tonya Rebollar 
    Answered on March 15, 2019 at 12:32 PM

    How long do i have to wait to long in after suspension has been lifted?  Just tried and my account still says suspended.

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    BitiaP
    Answered on March 15, 2019 at 12:42 PM

    You can try to login to your account now, if you are still not able to login, please contact us and we will be glad to assist you.

    Thank you.