What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change my form of payment?

    Asked by hc on March 16, 2011 at 11:50 AM

    I need to change the credit card used to pay for our service to a different credit card.  Where do I go to do this?  Thanks!

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    JotForm Support

    Answered by NeilVicente on March 17, 2011 at 02:29 PM

    Your payment was made using our payment gateway: Plimus. So, we do not have access to your credit card information. You can change your credit card info by logging into your Plimus account. You will need to find out your Plimus username (a long string of numbers - not your JotForm username) from the original plimus email you received when you first paid for JotForm, then enter it on the link below and enter the email address used in email.