What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to change my subscription to free.

    Asked by Martin_Magix on February 08, 2013 at 05:49 AM

    I decided to not run my contest, therefore I won´t need my subscription in the next month. Tried to change to the free plan, an error tells me to get in contact with the support.

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    JotForm Support

    Answered by EltonCris on February 08, 2013 at 06:43 AM

    Hi,

    I think you were able to cancel the subscription successfully. It is now cancelled upon checking. With this, you will not be billed again. Your account will stay Premium until the paid period ends which will be on February 22, 2013. After this date, your account will be downgraded to Free.

    Feel free to re-subscribe to Premium anytime you want. Thanks for using JotForm! :)