-
BBBSWebsiteAsked on March 18, 2019 at 1:48 PM
We have a paid account and we also have a free sub-account. The free account is over its limit (as the staff did not realize they were on the sub-account) and we have active forms that we can no longer access. Is there a way to move the forms on the sub-account over to the paid account?
-
Richie JotForm SupportReplied on March 18, 2019 at 2:50 PM
Yes, if the sub-account has the shared folder they can move the forms into the main account.
Screen cast:
Here is a guide, kindly check option#2 :https://www.jotform.com/help/342-How-to-transfer-or-share-forms-and-data-with-another-account
However, if this doesn't work you may use option#1 and we would gladly assist you in moving the forms.
Hope this information helps.
-
BBBSWebsiteReplied on March 18, 2019 at 5:13 PM