I can not make the payment

  • Profile Image
    UBJE2019
    Asked on March 18, 2019 at 02:47 PM
    Hi, good afternoon.

    I'm not able to upgrade my plan. The monthly upload
    account has been exceeded and I need to make the payment, the platform
    is asking me for another payment method.

    Ola boa tarde

    Não estou conseguido realizar o upgrade do meu plano.
    A conta mensal de upload foi excedida e preciso realizar o pagamento,
    a plataforma esta me pedindo outro meio de pagamento.
    Screenshot
  • Profile Image
    denis_calin
    Answered on March 18, 2019 at 03:58 PM

    Hi, good afternoon,


    It looks like your payment has been received and you are on the Silver Monthly plan. Please let me know if the issue persists. 



    Thank you, and have a great day.