Can not access Jotform

  • Profile Image
    Erin Himgley 
    Asked on March 19, 2019 at 11:20 AM

    Hi there! I am an able to access Jot form from my IP address using my Wi-Fi, but I was able to login by turning my Wi-Fi off and using my data. When I tried logging in from my IP address it says that it is banned due to possible phishing. I created a form yesterday and tried to share with my clients and now I am unable to access it even when logging in through my data. I can see where the form is but when I click it it says that it’s not there. Please help as I need to get this out to my clients soon. Thanks,


  • Profile Image
    Answered on March 19, 2019 at 12:08 PM

    These forms were found on your account as suspicious of phishing activity and flagged as copyright logo scam. 



    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our TermsFree accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to with Thread #1765089 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension on your account.