Can not access Jotform

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    Erin Himgley 
    Asked on March 19, 2019 at 11:20 AM

    Hi there! I am an able to access Jot form from my IP address using my Wi-Fi, but I was able to login by turning my Wi-Fi off and using my data. When I tried logging in from my IP address it says that it is banned due to possible phishing. I created a form yesterday and tried to share with my clients and now I am unable to access it even when logging in through my data. I can see where the form is but when I click it it says that it’s not there. Please help as I need to get this out to my clients soon. Thanks,

    Erin

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    BitiaP
    Answered on March 19, 2019 at 12:08 PM

    These forms were found on your account as suspicious of phishing activity and flagged as copyright logo scam.

    http://www.jotform.us/form/90764486664168 

    http://www.jotform.us/form/90765009708159

    http://www.jotform.us/form/90764034237153 

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    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our TermsFree accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to reviewers@jotform.com with Thread #1765089 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension on your account.