Do I have to initiate the Stripe receipt procedure?

  • rwertz
    Asked on March 19, 2019 at 11:19 PM
  • Ashwin JotForm Support
    Replied on March 20, 2019 at 1:29 AM

    I am not sure if I have understood your question correctly. I did check your last edited form and you seems to have added Stripe payment tool and "Customer Email Field" is configured in payment tool. Please check the screenshot below:

    1553059514stripeReceipt Screenshot 10

    Please note that if "Customer Email Field" is selected, the receipt is automatically sent from Stripe to customer. If you want you can disable the customer email field and then edit your form's auto-responder email alert template to show the receipt in desired format. Please check the screenshot below on how to edit auto-responder email template:

    1553059655autores Screenshot 21

    Hope this helps.

    Do get back to us if you have any questions.