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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded but it isn't showing as upgraded on my account

    Asked by novanlord on February 08, 2013 at 02:52 PM

    I upgraded yesterday and it is still showing I only have 1 submission left instead of 1000.   

    Page URL:
    http://jotform.us/form/30369031054142

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    JotForm Support

    Answered by EduardoMendez on February 08, 2013 at 03:19 PM

    Hi there, 

    I see that your account is set to PREMIUM.  

    You have used 99 of your 1000 submissions this month.

    Please let us know if you need further assistance!

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    Answered by novanlord on February 08, 2013 at 03:38 PM

    I know I upgraded but it still shows that I didn't and I don't want to run out of submissions.  I have a screenshot to show you but I have no way of uploading it here.

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    Answered by novanlord on February 08, 2013 at 03:41 PM

    nevermind it's working now. I had to log out and log back in. thanks