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MrflanaganAsked on March 20, 2019 at 9:35 PM
My form is encrypted. I uploaded the key. The form is still unreadable. Do you know how to solve this?
All the best,
Dalton
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jherwinReplied on March 20, 2019 at 11:40 PM
Are you sure you are entering the right key?
Can you please open submissions while your browser is in incognito mode? You will be asked to re-upload the key so you can see if the key you are uploading is correct.
Related Guide: Q7: How Can I Decrypt the Data from the Email or Through the Submissions Page?