I can't view encrypted submissions

  • Mrflanagan
    Asked on March 20, 2019 at 9:35 PM

    My form is encrypted. I uploaded the key. The form is still unreadable. Do you know how to solve this?

     

    All the best,

    Dalton

  • jherwin
    Replied on March 20, 2019 at 11:40 PM

    Are you sure you are entering the right key?

    Can you please open submissions while your browser is in incognito mode? You will be asked to re-upload the key so you can see if the key you are uploading is correct.

    Related Guide: Q7: How Can I Decrypt the Data from the Email or Through the Submissions Page?