Cannot view pictures that are attached to submission

  • Julie Buchanan
    Asked on March 21, 2019 at 10:25 AM

    Doesn't work in the email we get nor when we log in online and try to open the file.  This is the message we get.

    Whoops!

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

    Page URL: https://www.jotform.com/submissions/30855743221148?utm_source=emailfooter&utm_medium=email&utm_term=30855743221148&utm_content=view_all_submissions&ut
  • roneet
    Replied on March 21, 2019 at 11:15 AM

    Have you changed your account's username. It seems your account username is Tom Wightman and has space in between.

    Could you please change the username to something which do not have space.

    Looking forward to your response.

    Thanks.

  • Julie Buchanan
    Replied on March 21, 2019 at 12:43 PM
    We have not changed it - we’ve had the same username for years. Anyway, I did change it to remove the space and it works when we view the submission online. It still does not work when we try to open the file from an email.
    ...
  • roneet
    Replied on March 21, 2019 at 1:38 PM

    On testing our email logs, I could not replicate the same. The latest email's image is downloadable since you have changed the username and it has no space. The image in the previous emails has the previous username in the download link.

    https://www.jotform.com/uploads/Tom%20Wightman/30855743221148/4257059406111319777/AIRTAC%201.JPG

    Do let us know the result of the recent submission's uploaded image.

    Looking forward to your response.

    Thanks.

  • Julie Buchanan
    Replied on March 21, 2019 at 2:43 PM
    Ah, I see. It works now if I change the link.
    Thanks for your help!
    ...