What would the best plan be for a form that uploads 1GB files?

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    Dwayne Kristjanson
    Asked on March 16, 2011 at 05:31 PM

    I'm currently working on a contact/file upload form for a client that will need to allow uploads of files up to 1GB in size. Getting this to run in such a way that I am confident that the end users will not run into unexpected problems is proving to be somewhat tricky, so I'm still looking for better alternatives. Jotform looks promising, since I've read that file uploads have recently been increased to 1GB (http://www.jotform.com/blog/26-Jotform-Now-Supports-Multiple-File-Uploads) and it synchs the uploaded files with a Dropbox account, which could simplify how our client would retrieve the files in question. However, I want to make sure I know what I'm talking about before I propose this possibility to our client. The main issue is that I'm not certain what the "Available Space" restrictions are measured against in your plans. For this client, I'd expect them to receive fewer than 100 requests per month but I don't know exactly how likely it is that they'd receive multiple orders simultaneously. Assuming that the files are removed from Jotform's storage once they have been synched with Dropbox, then the Premium plan might be acceptable. But if the files are kept for any significant length of time, they'd need to go with the Professional plan.

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    Answered on March 17, 2011 at 05:59 PM

    Hi Dwayne,

    Thank you for your interest in JotForm. I understand that you and your client have a pretty strict requirement when it comes to uploading huge files. We're excited to tell you that Jotform now supports multiple file uploads and we have just introduced our Dropbox integration. And you can easily adjust the maximum file upload size to 1GB (click here for tutorial). The total available space is 10GB and 1000GB for Premium and Professional respectively. Note that your available space in Jotform will still be affected even if the uploaded files are stored in Dropbox.

    I am a bit concerned, however, with uploading unusually big files online. While Jotform is built in such a way that it can support that amount of load, there are many other external factors to consider to ensure a successful file upload. We have to consider the reliabiility and speed of your customer's internet connection. There could also be times when unusually high number of customers use the form simultaneously. These factors are beyond Jotform's control. Because of this, the common practice for online forms is to limit the file upload to smaller sizes (up to 10MB). But again, this is totally under your discretion and Jotform will be able to support whatever your requirement is.

    I hope you find the above information useful. If you have further concerns, please let us know. Again, thank you for your interest in Jotform!


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    Answered on March 21, 2011 at 06:23 AM

    Correction on this thread:

    You can get file uploads upto 1GB. (There is no 10MB limit as stated above.)

    Dropbox has 300MB limit on the API uploads. So, if you will use Dropbox integration, files larger than 300MB cannot be transferred to Dropbox.

    You should increase the limits on each upload field as described below: