-
sancesmAsked on March 21, 2019 at 11:44 AM
Hi. I have many forms and most of them are card forms. Usually I can duplicate them easily by going to Clone Form and I've been doing it this way since the card forms were introduced.
However, when I try to use that today on a card form, when it clones, it turns the cloned form into a regular form. Any idea what's going on?
-
Victoria_KReplied on March 21, 2019 at 12:58 PM
If you are cloning a form by choosing from existing forms, layout of cloned form will be classic. Please clone card forms using direct link.
Here is the link for your form:
-
sancesmReplied on March 21, 2019 at 1:45 PM
Thanks. That worked, however, I don't experience this issue with the multiple other card forms I clone on a daily basis. They work fine and I just tested it. It's only with this specific form. Any idea what the issue may be?
-
Welvin Support Team LeadReplied on March 21, 2019 at 3:11 PM
I cannot replicate this problem with our HIPAA test account. I think the form needs to be re-save for the card layout. Can you do that? Switch it to classic, reload the form builder, then switch it to the card again.
https://www.jotform.com/help/488-How-to-Change-Form-Layout
Try to clone after to see if the issue persists.
-
sancesmReplied on March 21, 2019 at 3:53 PM
Hi Welvin. That seems to have taken care of it. Thank you for your help.