Help using Skip Conditions with Appointment Slots widget

  • ServiceEx
    Asked on March 21, 2019 at 3:02 PM

    Hello, 

    I'm creating a form where people select a location and are then given a series of potential time slots at that location. I've used the Appointment Slots widget to set this up. What I would like to have happen is that after somebody selects a time slot and hits "next" they would be directed to the thank you page.

    I've tried using the skip condition to have it skip to the thank you page once the question is filled but for some reason it is just going on to the next page which contains time slots for a different location. Could you provide some guidance on how to set this up properly? 

  • Victoria_K
    Replied on March 21, 2019 at 5:39 PM

    I see you have used a section header element for Thank You message. This element can not work with conditions. Please use a TEXT element instead and re-save it for the conditions:

    Help using Skip Conditions with Appointment Slots widget  Image 1 Screenshot 20

    Let us know if you need more help. 

  • ServiceEx
    Replied on March 22, 2019 at 9:21 AM

    I just updated the form using your suggestion and it still didn't work. 


    I figured out an alternative way to do this by putting a hide fields condition on the actual location selection question. So now if someone picks the first location all of the subsequent questions not linked to that field are hidden. 

  • roneet
    Replied on March 22, 2019 at 9:38 AM

    Allow me some time to check the conditions. I'll get back to you.

    Thanks.

  • roneet
    Replied on March 23, 2019 at 4:54 AM

    It seems your conditions are working correctly now. Do let us know if you have further questions.

    Thanks.

  • ServiceEx
    Replied on March 23, 2019 at 9:53 AM

    Yes - I was able to fix this by changing my approach. Rather than applying skip conditions to the appointment slots question I applied a hide condition to the location selection question (so if they selected one location all the other location options then disappeared).