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    I am no longer receiving notification emails when forms are submitted.

    Asked by jem1958 on February 08, 2013 at 09:08 PM

    http://form.jotform.com/form/12391454474

    is not sending emails to me when forms are submitted.

    Page URL:
    http://form.jotform.com/form/12391454474

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    JotForm Support

    Answered by EltonCris on February 09, 2013 at 01:25 AM

    Hi,

    It stop sending notifications to your email because one of the recipient email ended up to the bounce list due to the following reason.

     

    emullery@comcast.net is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta05.emeryville.ca.mail.comcast.net comcast 199.127.232.54 Comcast block for spam.  Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    I have now removed it so it should now be working fine. It seems like your comcast email service provider started to block messages coming from JotForm. I'd suggest to contact them regarding this issue and provide the bounce list reason. If you could ask them to white list JotForm Mail IP's, this should help prevent this issue from happening again.

    Thanks!