PDF Editor: my pdf editor keeps freezing.

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    Asked on March 22, 2019 at 05:20 PM

    I recently switched from 123 forms and noticed that jot forms have more functionality. I particularly love the pdf editor for my forms submission, however, I keep having issues my the editor.

    My PDF editor keeps on freezing whenever I tried to preview

    When I submitted the form, It appears that the old form was reinstated. I had removed some unnecessary questions, and left the questions I needed. Somehow, they are back. 


    Please help me here, as I need to show that these forms are working well, with out these issues.



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    Answered on March 22, 2019 at 08:27 PM

    I was able to replicate it by logging in to your pdf editor. I have now escalated this to our L2 team for further investigation. You'll be notified here once there's an available update.

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    Answered on April 26, 2019 at 03:12 AM

    Sorry for the inconveniences. We've made updates on this issue and It looks like your documents are working correctly now.

    If you have further issues please let us know.