Thank you page redirect is not working.

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    ugc_ucsh
    Asked on March 22, 2019 at 05:53 PM

    Hi. This is not working in my form (https://form.jotformz.com/90803260884661). I clonated one from another own account and edited. Then I changed the THANK YOU PAGE for a link to an external page. But after a submission I still see the original THANK YOU PAGE (that of the form that was clonated). I tested in incognito mode in Google Chrome. Can you give me any advise to solve the problem, please?



    This is a re-post of a comment on Redirecting Users to a Different Page

  • Profile Image
    Jed_C
    Answered on March 22, 2019 at 09:04 PM

    It is because you have a condition that changes the thank you message if "Correo electrónico" is filled.

    1553303036The Easiest Online Form Builde

    Since the field is required, it will always satisfy the condition you have created in your form. Kindly remove that condition if you want to use the thank you page redirection.

    I hope that helps. Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    ugc_ucsh
    Answered on March 23, 2019 at 08:15 AM

    Oh! right! I am ashamed. I do not even remember why I put that condition four years ago. Thank you very much por your help.