I have two PDFs in the PDF editor but I only see one in the PDF Attachment

  • pafarago
    Asked on March 23, 2019 at 1:29 PM

    I have set up a second PDF document that I want to select under PDF document in the Advanced tab of an email notification. Although I have two PDF documents the field shows "New Document 1" as the only option. How do I switch to the new PDF I have built using the PDF editor also in the Advanced tab?

    Jotform Thread 1769964 Screenshot
  • Welvin Support Team Lead
    Replied on March 23, 2019 at 4:56 PM

    I checked the form and you have one PDF Document and one PDF Form (fillable PDF form). Unfortunately, you cannot have the PDF Form as an attachment. You can only select a PDF document which is the PDF copy of the submission. 

  • pafarago
    Replied on March 23, 2019 at 6:43 PM
    That is what I want, a pdf attachment of the submission, but a new one not
    the original New Document 1. Why is there a drop down list if the can be
    ...
  • Mike_G JotForm Support
    Replied on March 23, 2019 at 11:11 PM

    Checking the PDF Editor of the form in the screenshot you shared, I see that it has only one PDF Document and the other one is a PDF Form.

    1553396771t23 02 04 Screenshot 10

    If you want to create a new PDF Document, please click the "+New PDF" tab and select "New PDF Document".

    1553397022t23 09 09 Screenshot 21

    As soon as you created a new PDF Document, it will appear in the PDF Attachment option of the email notification in your form.