HIPAA Account: Transfer forms to non HIPAA account

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    buckeye1953
    Asked on March 25, 2019 at 12:39 PM

    It was a silly idea for me to try to combine both my nonprofit sites into one Jotform account.  Now all my regular forms are locked up in my HIPAA-compliant account.  Argh.  Let's fix that. 

    Please move these forms FROM account buckeye1953 TO account ntdjbq  

         Li'l Lambs of God Pee Wee Team Registration

         Li'l Lambs of God Beginner Team Registration

         Lunch Orders District Finals

         Circle of the Sword Candidate Application

         Quizmaster Evaluation

         Shirt and Lunch Orders

         Pee Wee Team Registration

         Centex Winter Pee Wee and Beginner Team Registration

         2018 Snow Bowl Registration

    Thank you!

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    Nick_So
    Answered on March 25, 2019 at 01:53 PM

    I have forwarded this request to L2 team. They will get back to you with an update.

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    Victoria_K
    Answered on October 11, 2019 at 08:02 AM

    Hi @buckeye1953,

    Our apologies for the delay in response. We would like to provide an update regarding the ticket opened for your request to transfer forms from your account to the other one. Unfortunately, we can not move forms right now because your account is in HIPAA environment. Forms can not be moved from a HIPAA account to any other due to technical restrictions. However, if you insist on moving forms, we can advise to disable HIPAA in your account and only then we can transfer forms per your request. 

    Please let us know if you decide to proceed or need any other help.