Google Sheets Integration: Re Missing Data After Re-integration from 12/18/2017 up to present

  • trackerforms
    Asked on March 25, 2019 at 2:12 PM

    Please push the data to the newly integrated google spreadsheet. For some reason, after reintegration we are missing data from December 18, 2017 up to present. 

  • Kevin Support Team Lead
    Replied on March 25, 2019 at 4:09 PM

    I have sent the missing data to the integrated sheet, if the problem persists, please kindly try removing the integration and adding it again, you can do this by editing the form in the form builder, clicking on the settings tab and the integrations section. 

    Also, make sure the document is not being edited, that will break the integration. 

    Let us know how it goes. 

  • trackerforms
    Replied on March 25, 2019 at 4:26 PM

    Thanks for the update Kevin. After reviewing the data synced to the worksheet, it appears the data pushed only included up to 12/06/2018. I reached out to you because after doing what you suggested a few times, we are still unable to obtain all data that should date up to today, 03/25/2019. Please help ASAP. 

  • Mike
    Replied on March 25, 2019 at 6:21 PM

    We have tried to sync the entries again. If the data is still missing, please let us know so we will be able to escalate a bug report ticket.

  • trackerforms
    Replied on March 26, 2019 at 4:37 PM

    Thank you Mike. It is working now. I will let you know if the issue  happens again.