PDF editor>Download: error in downloading PDF

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    ssfeyecare
    Asked on March 25, 2019 at 02:50 PM

    It works for other forms but not the one I want.

    Screenshot
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    Nik_C
    Answered on March 25, 2019 at 04:38 PM

    We're sorry for the inconvenience.

    Could you please tell us on which form you worked when you experienced this problem so we can try to replicate?

    Thank you!

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    ssfeyecare
    Answered on March 26, 2019 at 08:55 AM

    It's called "Exit Interview". Thanks!

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    Richie_P
    Answered on March 26, 2019 at 10:38 AM

    I have checked your form's PDF editor and it seems to be working at my end.

    Can you please try clearing your browser's cache or using another web browser in editing your PDF?

    We will wait for your response.

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    ssfeyecare
    Answered on March 26, 2019 at 12:16 PM

    I can open it in Firefox but when I try to download it, it downloads in a weird format and I can't open it.

    1553617003Capture.JPG

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    Richie_P
    Answered on March 26, 2019 at 01:45 PM

    I have tried downloading the PDF submission but it returns an error at my end.

    I will forward this to our back-end team for further investigation.

    They will contact you once updates are available.

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    janberk
    Answered on April 26, 2019 at 07:11 AM

    Sorry for the inconveniences. It should be solved now. I can download your pdf and it works properly.

    If you have further issues please let us know.