Logo not showing up when we send email conformation out

  • chriscate
    Asked on March 25, 2019 at 10:38 PM

    Our logo is not showing up when we send out a confirmation email.  Can you help please. 

    https://www.jotform.com/build/90838893428170/settings/emails

  • Ashwin JotForm Support
    Replied on March 26, 2019 at 12:59 AM

    Have you solved this issue already? I did check your form "2019 Ridgedale Mother's Day Out Daddy Daughter Dance" and found that you have already added your logo in form's auto-responder email alert. 

    I tested your form by sending a test submission and the confirmation email I received does display the logo correctly. Please check the screenshot below:

    1553576285autoresponder Screenshot 10

    Hope this helps.

    Do test your form again and get back to us if the issue persists.