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CCIVSAsked on March 26, 2019 at 10:59 AM
Dear Team Can you please provide an alternative link for: https://form.jotformeu.com/83473928529370
Some members cannot access hti slink
Best regards
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Nick_SoReplied on March 26, 2019 at 12:42 PM
I have checked your form and I can see that there are no submissions to the form yet.
Can you try customizing the form URL? Here is a guide on how to customize the form URL: How-to-Create-a-Custom-URL-of-a-Form
If the users are still having the same issue, can you please provide us the error message that they are getting. A screenshot will also help.
Let me know if you have any questions.
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CCIVSReplied on March 26, 2019 at 1:43 PMDear Nick_So,
In the past we have had issues with our members in Mexico who cannot use the link and your team provided us with an alternative link - it is not about customising.
Best regards
CCIVS Secretariat
UNESCO House
1, rue Miollis
75015 Paris, France
Tel. +33 1 45684936
secretariat@ccivs.org
[ http://www.ccivs.org/ | www.ccivs.org ]
FB/secretariatccivs
Twitter @ccivs_volunteer @raising_peace
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roneetReplied on March 26, 2019 at 2:48 PM
You can try accessing any of the Form URLs:
https://www.jotformeu.com/form/83473928529370
https://www.jotform.com/form/83473928529370
https://www.jotformpro.com/83473928529370
https://www.jotform.com/83473928529370Also, let us know the IP address so that we can whitelist from our end.
Please find the IP address using this link:
Let us know if you have further questions.
Thanks.