I supposedly was downgraded back to free service, but was still charged....where is my money?

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    DHSIBranch
    Asked on March 26, 2019 at 02:11 PM

    You charged me today and somehow I was put back to the basic paid subscription. I downgraded a month ago right after I signed up for a single month of subscription. Guess that was reversed???

    I WANT TO BE A FREE PERSON AND FOR YOU NOT TO CHARGE MY CREDIT CARD.

    How do I get my money back? How can I get back to a free subscription and have it confirmed that you wont change me back?

  • Profile Image
    DHSIBranch
    Answered on March 26, 2019 at 02:25 PM

    Very fast reply and refund, very well done JotForm. Amazing customer service!


    Thanks to Chad too, it wasn't your problem, but you helped solve it regardless.