account disabled

  • lmb2228
    Asked on March 26, 2019 at 2:41 PM

    Hello,

    Is there any way that i can have access to my account and download (and delete) some forms?  I really do not need/want a paid account because I donthave a need for more space.  I really just want to download what is there for internal use, which will free up space.  

    Please advise.  Thanks.  

  • Victoria_K
    Replied on March 26, 2019 at 3:46 PM

    Hello, Your account is active. However, your forms are disabled because you have exceeded the monthly limit for submissions. It will be reset on the first day of next month. I can suggest to get some more submissions to your monthly counter at Get More page: https://www.jotform.com/myaccount/getMore 

    Hope this helps.

  • lmb2228
    Replied on March 28, 2019 at 10:12 AM

    Very helpful.  Thank you.