Sometimes my form doesn’t appear on the web page. How do I fix that?

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    Ron Ashworth
    Asked on March 26, 2019 at 04:55 PM
    Sometimes my form doesn’t appear on the web page.
    How do I fix that?
  • Profile Image
    EltonCris
    Answered on March 26, 2019 at 05:01 PM

    I checked your 2 forms and they're working. If you're accessing the form URLs directly, we could not reproduce the problem here.

    If the issue occurs on the embedded website, please let us know the website URL containing the form so we can inspect it here. But first, I'd suggest using your form's iframe embed code, this usually fixes the problem. 

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    JavaBoy
    Answered on May 16, 2019 at 03:43 PM
    Good day,
    I followed your advice and used the iFrame code for the contact form and uploaded that to the server.
    However, when I go there in different browsers the form appears in some and disappears in some.
    Could you please check it out?
    http://rjedistributors.co.za/contact-us.htm
    http://rjedistributors.co.za/index.htm
    Thanks.
    Ron
    Sent from Mail for Windows 10
    ...
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    jonathan
    Answered on May 16, 2019 at 05:20 PM

    I was able to see the issue when I checked on your website http://rjedistributors.co.za/contact-us.htm

    The embed form appear and disappear when load the page on the browser.

    After investigating, I found the cause of issue.

    When I viewed the source code of the website page, I noted that the form was embedded multiple times on the Contact Us page. I am not sure how you created the page, but the Contact Us page appears to have been created multiple times and were overlapping on top of each other.

    See image below on what I see on the page source to understand the issue I was referring to.

    #1

    1558041433zzz 2019-05-17 05.11.50.png

    #2

    1558041455zzz 2019-05-17 05.12.55.png

    #3

    1558041472zzz 2019-05-17 05.13.38.png


    Can you please check again on your website editor and check how the Contact Us page was created.

    I suggest you try remove all the other instances of the embedded form and embed only one time using the iframe embed code.

    Let us know if this did not fix the problem.