What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do we get our absence form working???

    Asked by Gaye Kershaw on February 10, 2013 at 07:20 PM

    Hi,

    Our student absence form still isn't working. I have followed your instructions but emails still not getting through. Please help as we are trying to promote this option to parents.

    Thanks

    Page URL:
    http://darleyprimary.vic.edu.au/page/116

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    Answered by speel on February 10, 2013 at 07:54 PM

    Hi Gaye Kershaw,

     

    Have you whitelisted the email addresses they list on their help area on here? A lot of email service providers will not allow "strange" looking emails into their servers unless they are told otherwise. 

    Speel

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    JotForm Support

    Answered by EduardoMendez on February 10, 2013 at 10:27 PM

    Hi there, 

    We'll be more then glad to look into it for you.

    Can you please share the URL of your form? I was not able to find it on the page that you provided.

    Also, as @speel has mentioned this guide will help you with the whitelisting of our domains and IPs:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

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    Answered by GayeKershaw on February 11, 2013 at 04:06 AM
    Yes, I have followed your instructions but no luck.
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    Answered by GayeKershaw on February 11, 2013 at 04:07 AM
    Thanks so much. http://form.jotform.co/form/23108315058851
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    Answered by pinoytech on February 11, 2013 at 05:34 AM

    Hi GayeKershaw,

    Upon checking the form, I found out that there is no email alert/notification on it which is why you didn't received any email notification from your form. I order to solve the problem, please create email alerts/notification in your form. Please take a look at this article for more detailed information: http://jotform.me/help/25-Setting-Up-Email-Notifications

    You might consider checking this article also on how to prevent emails not beign received.

    If you'll need further assistance, do let us know.

    Thank you!

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    Answered by Gaye Kershaw on February 15, 2013 at 04:18 AM
    Hi,
    Have tried what you suggested, still no progress. Please help!
    Regards,
    Gaye Kershaw
    Darley Primary School
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    JotForm Support

    Answered by EltonCris on February 15, 2013 at 07:29 AM

    Hi Gaye,

    I have sent a test submissions with your form which contains this recipient email address darley.ps@edumail.vic.gov.au. According to the mail logs, this test messages was sent succesfully. Could you please check your mail inbox if the message was there? Please make a test submissions with your form as well and let us know if it doesn't went through so we can investigate this further.

    /var/log/jotform/amazonSES.log:[15/Feb/2013:07:25:33 -0500] AmazonSES Sent email to darley.ps@edumail.vic.gov.au - MessageID:0000013cddd118e3-16098e86-7239-49ba-9e03-77837f759186-000000 - RequestId:cb55263c-776a-11e2-aee3-e91bfa8b9a14

    Thank you!

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    Answered by Gaye Kershaw on February 18, 2013 at 10:12 AM
    Yes! Your test has been sent and received successfully. I used the absence form on our website to send a test and it hasn't come through.
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    JotForm Support

    Answered by Welvin on February 18, 2013 at 12:10 PM

    Hi Gaye,

    I have cleared your form cache from our end, please kindly update us if you still don't received notifications after this so we can check that again.

    Thanks

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    Answered by Gaye Kershaw on February 19, 2013 at 04:46 AM
    Thanks so much.