How do we get our absence form working???

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    Gaye Kershaw
    Asked on February 10, 2013 at 07:20 PM

    Hi,

    Our student absence form still isn't working. I have followed your instructions but emails still not getting through. Please help as we are trying to promote this option to parents.

    Thanks

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    speel
    Answered on February 10, 2013 at 07:54 PM

    Hi Gaye Kershaw,

     

    Have you whitelisted the email addresses they list on their help area on here? A lot of email service providers will not allow "strange" looking emails into their servers unless they are told otherwise. 

    Speel

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    EduardoMendez
    Answered on February 10, 2013 at 10:27 PM

    Hi there, 

    We'll be more then glad to look into it for you.

    Can you please share the URL of your form? I was not able to find it on the page that you provided.

    Also, as @speel has mentioned this guide will help you with the whitelisting of our domains and IPs:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

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    GayeKershaw
    Answered on February 11, 2013 at 04:06 AM
    Yes, I have followed your instructions but no luck.
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    GayeKershaw
    Answered on February 11, 2013 at 04:07 AM
    Thanks so much. http://form.jotform.co/form/23108315058851
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    pinoytech
    Answered on February 11, 2013 at 05:34 AM

    Hi GayeKershaw,

    Upon checking the form, I found out that there is no email alert/notification on it which is why you didn't received any email notification from your form. I order to solve the problem, please create email alerts/notification in your form. Please take a look at this article for more detailed information: http://jotform.me/help/25-Setting-Up-Email-Notifications

    You might consider checking this article also on how to prevent emails not beign received.

    If you'll need further assistance, do let us know.

    Thank you!

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    Gaye Kershaw
    Answered on February 15, 2013 at 04:18 AM
    Hi,
    Have tried what you suggested, still no progress. Please help!
    Regards,
    Gaye Kershaw
    Darley Primary School
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    EltonCris
    Answered on February 15, 2013 at 07:29 AM

    Hi Gaye,

    I have sent a test submissions with your form which contains this recipient email address darley.ps@edumail.vic.gov.au. According to the mail logs, this test messages was sent succesfully. Could you please check your mail inbox if the message was there? Please make a test submissions with your form as well and let us know if it doesn't went through so we can investigate this further.

    /var/log/jotform/amazonSES.log:[15/Feb/2013:07:25:33 -0500] AmazonSES Sent email to darley.ps@edumail.vic.gov.au - MessageID:0000013cddd118e3-16098e86-7239-49ba-9e03-77837f759186-000000 - RequestId:cb55263c-776a-11e2-aee3-e91bfa8b9a14

    Thank you!

  • Profile Image
    Gaye Kershaw
    Answered on February 18, 2013 at 10:12 AM
    Yes! Your test has been sent and received successfully. I used the absence form on our website to send a test and it hasn't come through.
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    Welvin
    Answered on February 18, 2013 at 12:10 PM

    Hi Gaye,

    I have cleared your form cache from our end, please kindly update us if you still don't received notifications after this so we can check that again.

    Thanks

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    Gaye Kershaw
    Answered on February 19, 2013 at 04:46 AM
    Thanks so much.